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Podcast: self referral to physiotherapy services in Sussex

Podcast: self referral to physiotherapy services in Sussex

Listen to Sally York, physiotherapy lead for Sussex MSK Partnership, describe the roll-out of self referral for physio in central Sussex – and how it’s working for patients and clinicians.

Clinical outcome letters: why does improving the system matter?
Members of Sussex MSK Partnership clinical letters team at work

Clinical outcome letters: why does improving the system matter?

Phoebe Munson, Interim Patient Access Manager in the Sussex MSK Partnership, describes the work to redesign our systems to meet the service commitment of sending clinical outcome letters within seven working days.

Why I’m a Member of Here

Why I’m a Member of Here

To celebrate Employee Ownership Day at Here we spoke to two of our team – Tina Livingstone and Jason Willcox – about why they are members of Here.

Designing a Memory Assessment Service for the people it serves

Designing a Memory Assessment Service for the people it serves

Jason Willcox, Integrated Care Manager for the Memory Assessment Service in Brighton and Hove, introduces the case studies showing the impact of re-designing a care system to better meet the needs of everyone suffering memory difficulties whether diagnosed with dementia or not.

‘Ordinary Leadership’ – Using creativity and collaboration to explore what it means to care

‘Ordinary Leadership’ – Using creativity and collaboration to explore what it means to care

Tom Bell, a Wellbeing Administrator for the Brighton and Hove Wellbeing Service, reflects on his own sense of ‘ordinary leadership’ and how it enables him, as a non-clinician, to connect with people’s lived experience and create more possibilities for care every day.

Podcast: redesigning the supermarket system
hiSbe, Brighton - image reproduced by permission of Unltd

Podcast: redesigning the supermarket system

This conversation with Ruth Anslow from the independent supermarket HiSBe, explores the origins and future plans of this pioneering social enterprise, and what motivates her personally.

Video: making care person-shaped

Video: making care person-shaped

Jaivir Pall, Analytics and Insights Manager at Here, explains how a mix of intelligent data analysis and asking people to share their human stories is helping us to offer proactive care.

Help me, or fix me? The power of generative listening in the GP consultation

Help me, or fix me? The power of generative listening in the GP consultation

Peter Devlin, GP and Director of Clinical Leadership at Here, reflects on the theory of systems thinking and generative listening and the real world experience of doctor / patient consultations.

What are we seeing?

What are we seeing?

As we publish our ‘A year of being Here’, our annual report 2015-2016, Zoe Nicholson, Chief Executive of Here, shares the questions we feel are important to ask ourselves about our health care system.

Supporting health care for homeless people in Brighton

Supporting health care for homeless people in Brighton

Arch Health CIC is the first organisation to make use of Here’s start-up fund. Gary Bishop, Chief Executive, talks about the work at Morley Street surgery to offer support and care for homeless people in Brighton.

What storytelling means to me

What storytelling means to me

Jenny Catling is supporting a project to grow Here’s culture of storytelling in order to help us explore better ways of connecting with and serving our community.

Podcast: Workflow Optimisation

Podcast: Workflow Optimisation

Jonathan Serjeant joins Ben Gowland to talk about Here’s Workflow Optimisation work and the impact this can have on GP practices

A touch on the arm

A touch on the arm

David Gilbert, Patient Director for Sussex MSK Partnership Central, shares his experiences of returning to work after mental health problems

Room for growth: why I like working at Here

Room for growth: why I like working at Here

Sam Williams, Senior Patient Care Advisor in the Croydon Referral and Support Service (CReSS) shares the story of what she likes about working at Here and the opportunities she’s had to grow while she’s been here.

Not feeling listened to
Image from Meaning Conference 2016 by Clive Andrews https://www.flickr.com/photos/meaningconf/31020585046

Not feeling listened to

Becky Few, Patient Care Advisor in the Diabetes Care For You service, shares reflections on how we can support each other to feel more listened to inside and outside the workplace.

Getting help from your GP when you need it

Getting help from your GP when you need it

Peter Devlin, Director of Clinical Leadership, describes the successful efforts to help people have access to more and longer GP appointments at the Benfield Valley surgeries in Portslade.

Stepping towards empathy

Stepping towards empathy

Carmen Richardson, Patient Care Advisor for Sussex MSK Partnership Central, shares her experience of walking in another person’s shoes and what it had to teach her about the power of listening to others.

Why being a Social Enterprise matters to Here

Why being a Social Enterprise matters to Here

Zoe Nicholson, Peter Devlin and Carla Gilfoyle share why being a Social Enterprise matters to Here and to our purpose: Care Unbound.

Working with a social enterprise – my best career decision

Working with a social enterprise – my best career decision

Tamsin Bishton works as a freelancer with the Circus team. Here she reflects on what she loves about working with a social enterprise – and the value of the opportunity to work on the things that matter to her.

How does mindfulness help us at work?

How does mindfulness help us at work?

Phoebe Munson supports our workplace mindfulness programme: In Balance. She describes what she’s noticed has changed since we began practising mindfulness at Here.

Working with meaning

Working with meaning

Zoe Nicholson, Chief Executive of Here, shares how we at Here have been cultivating mindfulness as part of way of working together and how it has helped us define our contribution to the people we serve.

Inspiring new ways of delivering what really matters to people
Zoe Nicholson, Chief Executive

Inspiring new ways of delivering what really matters to people

Zoe Nicholson, Chief Executive of Here, shares her story about re-designing the Memory Assessment Service in order to deliver what’s truly important to people with memory difficulties – marking the beginning of a new approach to helping people across all services.

Partnering across sectors to transform Memory Care delivery

Partnering across sectors to transform Memory Care delivery

Alison Melling, a Specialist Nurse for the Sussex Partnership Foundation Trust, is a core member of the Memory Assessment Service delivered by Here in partnership with Age UK and the Alzheimer’s Society. She describes some of the implications there have been in changing the way memory care is delivered, as well as the positive impacts it is starting to have on the people we care for.

Bringing the Pharmacist role to GP practices through partnership working

Bringing the Pharmacist role to GP practices through partnership working

Nina Graham is the Practice Business Manager at Charter Medical Centre, one of the primary care providers that Here works in partnership with. She shares how we have been working collaboratively to integrate the pharmaceutical role in to their GP practice in order to improve care for people.

Transforming the system one person at a time

Transforming the system one person at a time

Mark Cannon, Director of Primary Care Collaboration, writes about his inspiration for system transformation based around the person.

My Journey at Here

My Journey at Here

Carla Gilfoyle shares her journey and how Here’s unique culture and commitment to Care Unbound helps her to give her best to those we work with and care for.

A simple process to help with decision making

A simple process to help with decision making

Peter Devlin talks about some of the challenges of collaborative decision making and offers a simple set of questions to help with the process.

The role of a Patient Director

The role of a Patient Director

A year on from being appointed the first patient director in the NHS, for Sussex Musculoskeletal Partnership Central, David Gilbert reflects on his role

The art of medicine: what ‘Here’ means to me

The art of medicine: what ‘Here’ means to me

Jonathan Serjeant is our Director for Creative Partnerships. Read his personal reflections on our change in identity and the purpose of his and Here’s work.

What’s happening with our name change?

What’s happening with our name change?

Find out how we made the decision to change our identity from BICS to Here – and more about what’s happening during the period of transition.

Video: discussing referral management

Video: discussing referral management

In this video Clinical Directors Dr Peter Devlin and Dr Helen Curr, and Development and Liaison Manager Antony Clark discuss the benefits of referral management, drawing on their own experience of operating a successful referral management centre.

Why are we here?

Why are we here?

In this blog post, Clinical Director Peter Devlin offers some reflections on what our new identity – Here – means to him.

Why we’re becoming Here

Why we’re becoming Here

Why are we becoming Here? Zoe Nicholson, our co-founder and chief executive, writes a personal view on the reasons why we’re changing our identity.

Disruptive innovation in health care

Disruptive innovation in health care

Peter Devlin, GP and our Director of Clinical Leadership writes about disruptive innovation and what we can learn from the successes and failures in other sectors to the benefit of healthcare in the UK.

Decision making and taking advice

Decision making and taking advice

One of the core tools we use at BICS to support self managing teams and people is seeking advice. Phoebe Munson shares her thoughts on using the advice process to make decisions without having to ‘do everything by committee’.

Self management in action
circus team selfie

Self management in action

Some of our teams at BICS now work as self-managing teams – we hope that they all will in due course. Paul Macauley has written this blog post to share his experience of working in a self managing team at BICS.

Primary Care Collaboration Options in Brighton and Hove
primary care doctor and child

Primary Care Collaboration Options in Brighton and Hove

Zoe Nicholson sets out the options that are being considered by the Brighton and Hove Collaboration Working Group and describes our ambition for working together with our partners to build a new model of delivery that focuses on the needs of our populations.

Wellbeing in Brighton and Hove

Wellbeing in Brighton and Hove

Zoe Nicholson invites all BICS members to engage with us on developing the vision for the Brighton and Hove Wellbeing Service which the CCG are currently tendering. She’s keen to hear everyone’s views.

Self managing teams
people working in the office at Here

Self managing teams

Peter Devlin, our Director of Clinical Leadership shares some thoughts on the potential long term impact for the people we care for of reinventing our organisation and enabling ourselves through self management.