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Clinical outcome letters: why does improving the system matter?
Members of Sussex MSK Partnership clinical letters team at work

Clinical outcome letters: why does improving the system matter?

Phoebe Munson, Interim Patient Access Manager in the Sussex MSK Partnership, describes the work to redesign our systems to meet the service commitment of sending clinical outcome letters within seven working days.

How does mindfulness help us at work?

How does mindfulness help us at work?

Phoebe Munson supports our workplace mindfulness programme: In Balance. She describes what she’s noticed has changed since we began practising mindfulness at Here.

Decision making and taking advice

Decision making and taking advice

One of the core tools we use at BICS to support self managing teams and people is seeking advice. Phoebe Munson shares her thoughts on using the advice process to make decisions without having to ‘do everything by committee’.