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What we do

In essence we support practices to manage correspondence and record keeping in a more efficient way.

 

Why we do it

It means that important information about a patient’s care is more effectively managed, and that GPs spend less time looking at letters and more time with their patients.

 

Who we do it for

Following the success of the project so far, this service is now available to GP practices across the whole of the United Kingdom. We would like to hear from any practice who would be interested in implementing workflow within their locality.

 

How does Workflow Optimisation work?

We deliver the Workflow Optimisation service to support GP practices in Brighton and Hove and across the UK.

Workflow Optimisation (formerly known as Workflow Redirection) was born from the EPiC programme in Brighton and Hove, part of the first wave of the Prime Minister’s Challenge Fund. We have developed an innovative way of improving capacity within general practice – ultimately we want to release GPs to do more of what only they can do, provide more care for their patients.

We train members of the GP practice clerical team to read, code and action incoming clinical correspondence according to a framework based on practice protocols. We support the GP Champion in the key responsibilities of their role – the role is pivotal in ensuring the practice achieves a safe, sustainable and full implementation of Workflow Redirection. Advice and support is given to the wider practice team to support the implementation.

Who is in our team?

The team consists of a growing number of members who specialise in everything from project coordination to training and engagement, as well as working alongside GP clinical leads, IT departments and third-party service providers.

 

 

Get in touch

You can contact us between 9am and 5pm Monday to Friday via:

Visit the service website

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