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Clinical outcome letters: why does improving the system matter?
Members of Sussex MSK Partnership clinical letters team at work

Clinical outcome letters: why does improving the system matter?

Phoebe Munson, Interim Patient Access Manager in the Sussex MSK Partnership, describes the work to redesign our systems to meet the service commitment of sending clinical outcome letters within seven working days.

Designing a Memory Assessment Service for the people it serves

Designing a Memory Assessment Service for the people it serves

Jason Willcox, Integrated Care Manager for the Memory Assessment Service in Brighton and Hove, introduces the case studies showing the impact of re-designing a care system to better meet the needs of everyone suffering memory difficulties whether diagnosed with dementia or not.

Podcast: redesigning the supermarket system
hiSbe, Brighton - image reproduced by permission of Unltd

Podcast: redesigning the supermarket system

This conversation with Ruth Anslow from the independent supermarket HiSBe, explores the origins and future plans of this pioneering social enterprise, and what motivates her personally.

Help me, or fix me? The power of generative listening in the GP consultation

Help me, or fix me? The power of generative listening in the GP consultation

Peter Devlin, GP and Director of Clinical Leadership at Here, reflects on the theory of systems thinking and generative listening and the real world experience of doctor / patient consultations.

Transforming the system one person at a time

Transforming the system one person at a time

Mark Cannon, Director of Primary Care Collaboration, writes about his inspiration for system transformation based around the person.