Description

Practice Unbound is an innovation branch of HERE and provide blended learning programmes within the Health Care sector.

The purpose of this role is to help set customers up with access to our clinical system tools and online resources, to support customers to implement our products and assist in troubleshooting.

The role holder will do this by delivering outstanding customer service through the Practice Unbound helpdesk (open Mon – Fri 9am – 5pm), via phone, email and video call.

The role holder will be work alongside a technical lead, customer support lead, operational manager and sales team to triage more complex customer needs accordingly.

Full training will be provided alongside a supportive and encouraging team environment with opportunities for future development

We are looking for someone with good interpersonal skills, adept at using data and someone with a good understanding of any of the main primary care clinical systems (SystmOne, EMIS and Vision).

Details

Please click on the Job Description and Person Specification for more detail.

Our offer

• Here band 4 £22,140 – £24,840 per annum pro rata
• Substantive
• 37.5 hours
• NEST Pension available to successful applicants

Next Steps

If you are interested in this role, please follow this link to NHS Jobs and Charity Jobs submit your application.

Know anyone who might be interested? Let them know!

Closing date 17/09/2023

 For an informal discussion please contact: Aaron Gillman, Aaron.gillman1@nhs.net

Here are committed to equality and valuing diversity. We actively welcome applicants who identify as LGBTQ+, disabled, and people of the *Global Majority.

*people who identify as Black Caribbean, Black African, South Asian, East Asian, Middle Eastern or Latinx.