Our purpose is exceptional care, for everyone

How we deliver our purpose

To make our purpose a reality, we use this framework to guide our healthcare innovation, design and delivery:

1: Exceptional – as an aspiration for all we do. Our purpose is to not only deliver exceptional care but to explore the exceptional. As a not-for-profit, values-run organisation, we can do things differently and we don’t settle for anything less than the highest quality for those we work for. This doesn’t mean unaffordable – good value, effective processes are good for people using the service and good for the bottom line.

2: Care – personalised to those who need it. When we dream big, we start with an individual. We know the experience of care determines the end result, which means we must listen, understand and tailor all that we do to those we work with.

3: For everyone – actively including the whole community. We care deeply about social justice and reducing inequalities in society, not just in health. We want our work to be exceptional for everyone, including our staff. Part of our DNA, what drives our quality standard, is to embrace a different way of working, where everyone’s strengths and perspectives are included and the wellness of our staff and their ability to individually flourish is an unshakeable priority.