Transforming musculoskeletal care

Our MSK service

Since 2010, we’ve been at the forefront of delivering exceptional community MSK services. With a national reputation for innovation, many ideas and practices we’ve pioneered have become widely accepted as best practices for MSK care and healthcare.

Our new MSK service in Sussex

2nd December 2024, we launched Sussex MSK Health: Brighton & Hove and West Sussex in partnership with Sussex Community NHS Foundation Trust (SCFT).  Building on our legacy of CQC outstanding MSK care and innovation, this expanded service supports a population of over 1 million, continuing our mission to reshape musculoskeletal health and setting new standards for collaboration and patient-centred care across our communities.

What’s changing?

We will evolve the service so that every care journey starts with ‘what matters to you’ conversations and provide personalised treatment plans.  With our truly integrated pathways, covering everything from physiotherapy and diagnostics to pain management and surgical options, people will experience a smooth journey from initial assessment to treatment without unnecessary delays or confusion. We’ll also be offering new ways to access care, including in-person and virtual visits, so that care is always convenient and responsive to individual needs.

Ten years of innovation in MSK health

As Sussex MSK Partnership Central, we were the first to appoint a Patient Director, putting the voice of lived experience at the heart of our decision-making. In 2023, we designed and launched the acclaimed Community Appointment Days (CADs) to tailor health services for the local population. Held in community spaces, CADs provide everything in one visit without barriers.

How we deliver MSK services

We provide services directly to our community, supporting people to live well and stay active. We design our services using these key ingredients: 

Personalisation

Since 2014, we have centred our care offer on personalised care, making sure we understand what matters most to people beyond their MSK condition. We work alongside people to achieve their goals, honouring their expertise in their own care and considering their broader life context. 

Creating health equity and co-production

Our MSK services are co-created by people with lived experience, their support network and healthcare professionals. These collaborations facilitate better outcomes for our patients, staff, and community. We strive to understand the needs of our communities and adapt our offer to create health equity.  

Data 

Detailed data helps us ensure we use our resources optimally and can help people make informed choices about their care. Our analytics enable us to understand our population, who is accessing our services, their experience and outcomes, and who we underserve.

Sussex MSK Health
Brighton & Hove and West Sussex

This service will build on these principles by providing:

• A patient-first approach: We’re designing services that put people in charge of their care, giving them the information and support they need to make informed decisions and feel in control of their care.
• Integrated care pathways: By breaking down barriers between primary, community, and secondary care, we’ll ensure patients receive consistent, coordinated support throughout their treatment journey.
• Flexible access and options: We’re streamlining how people access care, offering more choices for appointments—including in-person and virtual visits—so that care is always convenient and responsive to individual needs.
• Personalised support: Through our work, we’ll deliver personalised solutions, including digital platforms for self-management and tailored treatment plans that consider each person’s unique circumstances.
• Commitment to reducing health inequality: We’ll proactively reduce health disparities, ensuring everyone gets timely, equitable access to high-quality care.

If you’d like to discuss working together with us we’d love to hear from you.

Email: collab@hereweare.org.uk