MSK 10 year timeline

Here created a delivery partnership with Sussex Community Foundation Trust as prime contract holder for MSK

Drawing on strengths of expertise from across the system. Building networks across primary, secondary care the voluntary sector

Bringing teams together to create their own shared values – together we strive for human and unhurried care.

We were the first organisation to recruit a Patient Director, putting the lived experience voice front and centre of the service. This has now evolved into our Health Builders Programme.

As one of the first services to create Personalised Care Leads we can evidence that seeing truly personalised care leads to better outcomes, better use of resources and saves the health system money

Started addressing letters to patients ​rather than clinicians to ensure ​information is understandable, jargon ​free and supporting the “no decision ​about me, without me” approach

Reached 7% reduction in referrals to ​secondary care, whilst ensuring quick ​access times within the community and ​supporting people to self manage

Safe, high standard care for patients is enshrined in all we do. We deliver at scale, a complex service, over 10 locations alongside over 200 colleagues

Rated CQC outstanding

Won HSJ Partnership award

Proactively redirected MSK resource to ​support the urgent and non-elective ​COVID-19 response

Publish The CASE For Change, Creating and Sustaining Excellence in MSK Care

Data

Our decisions are data led. Using our award winning suite of data analytics for optimal resource management and meaningful future planning

We work alongside communities, using our data systems to find underserved groups, we proactively seek to understand how we can meet their needs

Our network of paid and volunteer ​Health Builders – people with lived ​experience – work with us at every level ​of our governance structure and in ​service design and delivery

We see a future where community powered, personalised MSK care is standard, where seeing the whole person means we provide human and unhurried care for everyone and by doing so, facilitate better outcomes for patients, staff and our community