Health service delivery

Additional primary care services in Sussex

Service: Additional Primary Care (APC)

Partners: Delivered in collaboration with Southeast Coast Ambulance Service and University Hospitals Sussex East (UHSxE), and NHS 111

Reach Brighton and Hove – c358k population (also open to non-residents)

Additional Primary Care (APC)

We ensure people seeking care see the right person at the right time, in the right place. Our team of dedicated GPs and Advanced Nurse Practitioners (ANP) provide evening and weekend cover, 365 days a year, 7 days a week, including bank holidays, working hard to relieve the pressure on the urgent and emergency care system, ensuring a positive experience for patients.

APC service impact

Approximately 80%* of our patients are assessed and treated within APC, with no need for emergency care at the hospital or further appointments with their own registered GPs.

7,516

total people seen in 2023

73%*

referred directly by 111 services, avoiding being sent to A&E

85%*

needed no further intervention

*between Sept 2023 – Mar 2024

How we deliver additional primary care services

A flexible and dynamic service, APC supports people of all ages who need urgent care but are more suited to primary care than A&E, including patients who are unregistered or live out of the area. 

We do this through a mixture of telephone and face to face appointments based at the Royal Sussex County Hospital in Brighton and focus on the experience of people seeking care to ensure they have a positive journey, as well as providing exceptional individual care.

Feedback from our patients

South Asian man sat talking to a clinician in a medial consultation room

Excellent service. The clinician I spoke to was friendly, gave clear advice, allowed me to give all the information needed. They explained the medication being prescribed and how to take it along with advice on what to expect while on the medication. I was listened to fully and was able to ask questions on anything I was unsure about.

Anon, patient feedback

Honestly, one of the very best experiences I’ve ever had with an appointment. The Advanced Nurse Practitioner was absolutely fantastic, down to earth, knowledgeable, understanding, and so very caring. I don’t think I’ve ever felt so cared for before. Thank you!

Anon, patient feedback